Halpin Personnel approached 521 Dimensions to help ease their growing pains. For every customer that Halpin Personnel gained, there was a large increase of overhead to add that customer. A lot of time and material went into communicating with each customer. 521 Dimensions helped automate the process, saving thousands of dollars.
Halpin Personnel needed a simple portal where customers can easily enter the time information for 2,800+ employees. Putting this type of control in their customers’ hands saved Halpin Personnel a tremendous amount of labor and material. Customers were able to get answers faster through Live Chat integration. Not only was Halpin Personnel saving money, customer experience was dramatically improved.
Halpin Personnel has a main "Line-Of-Business" software that runs all day-to-day functions. It provides most important business functions but lacks the modern methods of interacting with customers. To make it more challenging, the software did not support any integration methods. 521 Dimensions achieved this by developing a secure middleware for platform communication.
